AP automation has delivered significant gains over the past two decades, yet productivity improvements have stalled for many GBS organisations. This session explored why a lack of end-to-end visibility remains a major barrier to performance improvement and how British American Tobacco (BAT) has used a visibility-first approach to support outcome-based productivity with Springtime. By establishing a shared view of performance drivers, improvement opportunities and measurable outcomes, organisations can create stronger partnerships and a more transparent path to continuous improvement.
Key topics covered:
- Why traditional AP productivity metrics often fail to drive meaningful improvement
- The visibility required to support outcome-based productivity models
- How BAT applies an outcome-based partnership approach in practice
- What GBS leaders should expect from technology and service partners
